Terms and Conditions

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SALON TERMS & CONDITIONS

Cancellation Policy

Your appointments are very important to the Valhalla Hair team; each appointment is reserved especially for you. We understand that circumstances may change and booking amendments may be necessary, therefore we respectfully request 24 hours notice for cancellations.

Strict 24 hour cancellation policy

Please understand that when you forget to cancel your appointment within the 24 hour cancellation time we miss the opportunity to fill that time, therefore customers awaiting appointments miss the opportunity to receive our services. A 48 hour appointment reminder is sent via text message as we understand that appointments may have been made in advance. Since the appointments are made individually for you, a cancellation fee of 20% may apply.

No Shows will result in a 50% charge of the booked service.

Online Booking Terms & Conditions

We would like to ensure that your appointment at the salon runs as smoothly as possible. Please read our booking rules and guidance so that you get the most from your visit to us.

• We will contact you to discuss any alterations to your appointment

• Prices are intended as guide only. You will be charged for the services you receive, which may differ from the services you have booked.

• Prices do not include any promotions, offers or discounts that you may be entitled to e.g. Recommend a Friend, Colour Sale, etc.

• Bookings made online may need to be slightly amended to fit in with salon time slots and stylists commitments. Please ensure that we have a current contact phone number for you (preferably a mobile)

• If you miss your appointment or cancel it with less than 24 hours notice, we may charge you.

If you are unable to find the availability that you are looking for, don’t worry , just give us a ring and our Reception Team will do their very best to find an appointment to suit your needs!

Colours

• When booking your colour, please remember to book either a Cut & Finish, or a Blow dry to go with it.

• If you are booking for a colour service, you will need a skin test 48 hours before you have the full treatment. Tests are available without an appointment and are free. Failure to have a skin test may result in us being unable to carry out your treatment(s).

• Colour corrections and transformations – sometimes changing your colour is easy, other times it’s more complicated. We recommend that you contact the salon for advice before making your reservation.

• For a quotation for transformations or corrections please visit the salon for a consultation. Alternatively we will happily offer a price range by telephone. 

We are unable to carry out a colour service on anyone under the age of 16.

Special Occasions

Bridal Hair and hair for special occasions is something of a specialty, and we would suggest that these should be booked through the Salon Reception Team who can advise on the best stylist to meet your requirements. 

Deposits

For longer or more specialised appointments we may request a deposit of up to 50% of the full service.

In the event of a late cancellation or no show, then this deposit is non-refundable. If in the event of a rescheduled appointment, providing more than 24 hours notice is given, this deposit can be used for your new appointment.

Retail Products Refund & Exchange Policy

Products must be returned unused, unopened with their seal intact and in the same condition as they were originally purchased from Valhalla Hair Salon. We will not accept for exchange or refund any item which has been used or is not in the exact condition in which it was purchased from us. Due to some products containing sell-by or used-by dates we can not except returns after 14 days of purchase. Proof of purchase for your item is required always. This does not affect your statutory rights.

Cancellations and “no shows” leave gaps in our schedules that cannot be filled without timely notice. This notification courtesy enables us to schedule another client and, in turn, maintains a higher availability of services for you as well as others.

Due to scheduling commitments to other clients’ schedules, we may need to reschedule any appointment for which you are more than 10 minutes late.

We hope you understand the need for these policies. If you have any questions, please do not hesitate to ask

What information we collect about you

We collect information about you when you book an appointment for a service or treatment, visit the salon for a service or treatment, buy a product or apply for a job, whether contact is online, on paper, by email or over the phone.

The information you give us may include your name, address, email address, phone number, relevant history which may suggest that a service or treatment should not go ahead or certain products should not be used (eg allergies, pregnancy, skin conditions), payment and transaction information, IP address and CVs.

For clients under the age of 16, we will only keep and use their personal information with the consent of a parent, carer or guardian.

How information about you will be used

In law, we are allowed to use personal information, including sharing it outside the salon, only if we have a proper reason to do so, for example:

To fulfil a contract with you i.e. to provide the service or treatment you have requested and to communicate with you about your appointments. When it is in our legitimate interest i.e. there is a business or commercial reason to do so, unless this is outweighed by your rights or interests. When you consent to it: we will always ask for your consent to hold and use health and medical information.

We will therefore share your information with:

We have rigorous data protection and security policies in place with all our suppliers.

Some of the people working in our salon are self-employed.  Where software systems and reception facilities are shared, our self-employed colleagues will have access to your information if required for delivery of treatments.

We will not share your information with any other third party without your consent except to help prevent fraud, or if required to do so by law.

Marketing

We would like to send you information about products and services which may be of interest to you.  We will ask for your consent to receive marketing information.

If you have consented to receiving marketing, you may opt out at a later date.

Employment

The information we collect about job applicants is the minimum required to process an application: Name, Job applied for Contact telephone number.

For employees, the purposes it is used for and who it will be shared with is set out in our employment contracts and employee handbook.

Access to your information and correction

You have the right to request a copy of the personal information that we hold about you.  This will normally be free, unless we consider the request to be unfounded or excessive, in which case we may charge a fee to cover our administration costs.

We want to make sure that your personal information is accurate and up-to-date.  You may ask us to correct or remove information you think is inaccurate.

You have the right to ask us to object to our use of your personal information, or to ask us to delete, remove or stop using your personal information if there is no need for us to keep it.

E-newsletters

We email e-newsletters to inform you about products, services and treatments provided by our salon / barbershop.  You have the opportunity to unsubscribe from e-newsletters at any time.

E-newsletters may contain subscriber tracking facilities within the actual email, for example, whether emails were opened or forwarded, which links were clicked on within the email content, the times, dates and frequency of activity.  We use this information to refine future email campaigns and provide you with more relevant content.

You also have the right to complain to the Information Commissioner’s Office.  Find out on their website how to report a concern:

www.ico.org.uk/concerns/handling